and customer service
to e-commerce experts
Cafe24 helps the operation and management of domestic and international stores.
Experts in each field will save merchants’ time by operating stores and managing
customer service on their behalf. Venture into global markets by entrusting global
store operations and online marketplace listings.
Domestic customer service outsourcing
Professional customer service
that enhances customer satisfaction
This is an outsourcing service where professional call center representatives respond to phone inquiries from store customers.
High-quality responses by e-commerce professionals will increase the satisfaction of store customers.
It is tough to manage human resources for customer service so it is great to have this burden reduced through outsourcing. Their customer response skills were so excellent that many people left positive feedback on our site.
Sihoi Lee, CEO of Three Times
Outsource global store operations
Go global without having to know
the local language
From customer service and social media management
by Cafe24-associated local experts to big data-based promotions
we provide all the services necessary
for global store operations.
Customer service by local representatives
Customer service experts associated with the Cafe24 system manage customers on account of local cultures. Customer service is handled according to the most widely-used means, such as phone, website inquiries page, email, messenger, and many others.
Local social media management for branding
Local promotions based on big data
Carry out local promotions based on data compiled over many years. Hold events during the local peak seasons and break down benefits by customers to maximize the effect of each promotion.
Translate product information through local experts
Translation experts will localize product information in five languages: English, Simplified Chinese, Traditional Chinese, Japanese, and Vietnamese. We offer reliability and convenience for our overseas customers by unifying the expressions and terminology that are widely use in the local market.
Affordable service costs
No setting fees are charged for the overseas operation outsourcing service. No sales will incur fees, so you will be able to start without any burden.
Outsource listing on global online marketplaces
Register on global marketplaces
What if you would like to promote your brand overseas but don’t know how to?
“Start with an online marketplace.”