Entrust operations
and customer service
to e-commerce experts
Cafe24 helps the operation and management of domestic and international stores.
Experts in each field will save merchants’ time by operating stores and managing
customer service on their behalf. Venture into global markets by entrusting global
store operations and online marketplace listings.
Domestic customer service outsourcing
Professional customer service
that enhances customer satisfaction
This is an outsourcing service where professional call center representatives respond to phone inquiries from store customers.
High-quality responses by e-commerce professionals will increase the satisfaction of store customers.
Flexible operation is available according
to the volume of inquiries.
Multiple representatives are assigned to customer service responses and costs are incurred in direct relation to the number of calls processed. The level of customer satisfaction is high as the number of representatives can be flexibly operated according to the number of inquiries.
Dedicated store services
Designated representatives are professionally
assigned to stores to enhance customer satisfaction. They respond according to each store’s characteristics, and in addition to telephone work, respond to inquiries submitted through the store site and Kakao.
Customer service analytics
Get various statistical data, such
as inquiry types, to reflect customers’ demands
in your store’s operation.
It is tough to manage human resources for customer service so it is great to have this burden reduced through outsourcing. Their customer response skills were so excellent that many people left positive feedback on our site.
Sihoi Lee, CEO of Three Times
Outsource global store operations
Go global without having to know
the local language
From customer service and social media management
by Cafe24-associated local experts to big data-based promotions
and translations,
we provide all the services necessary
for global store operations.
Customer service by local representatives
Customer service experts associated with the Cafe24 system manage customers on account of local cultures. Customer service is handled according to the most widely-used means, such as phone, website inquiries page, email, messenger, and many others.
Local social media management for branding
Get help posting on major social media channels by language, such as Facebook, LINE and Weibo. Global branding is available with continuous and periodic postings.
Local promotions based on big data
Carry out local promotions based on data compiled over many years. Hold events during the local peak seasons and break down benefits by customers to maximize the effect of each promotion.
Translate product information through local experts
Translation experts will localize product information in five languages: English, Simplified Chinese, Traditional Chinese, Japanese, and Vietnamese. We offer reliability and convenience for our overseas customers by unifying the expressions and terminology that are widely use in the local market.
Affordable service costs
No setting fees are charged for the overseas operation outsourcing service. No sales will incur fees, so you will be able to start without any burden.
Outsource listing on global online marketplaces
Register on global marketplaces
with experts
What if you would like to promote your brand overseas but don’t know how to?
“Start with an online marketplace.”
- Cafe24, an official partner of global online marketplaces
Cafe24 is an official partner of global online marketplaces, including Tmall Global, Rakuten and Amazon. Operations professionals with expertise in online marketplaces can help with all processes from entry and product registration to delivery and payment. - Register your store easily through Cafe24’s Easy Mall
Multiple brands can get listed as a single store through shop-in-shop global registration services. You will be able to explore local customer reactions to the brand and predict your potential for global business success. - Cafe24 also helps you operate your own store within a marketplace
With the help of Cafe24, you can use your store’s unique account to easily list your store on the global marketplace and entrust operations. Promote your brand by selling on your own store and actively target the global market.
